If you are shopaholic and you stay in Dubai then good days have come for you. Any customer that purchases certain product from a physical retail store can return the product within 7 days if something goes wrong or the customer changes the mind. The Department of Electronic Payment of Dubai has extended the same for e-commerce portals or online shopping as well. So, if you buy anything and do not like it, then you can return the same with convenient return policies and get something else. However, all you have to do is take the actions within 7 days and keep the original bill while receiving the delivery of the product for the first time.
This has largely been done to protect the rights of the customers. According to the experts and brand marketers, it is more to make the e-commerce as e-retail. The policies of physical retail shops are slowly moving toward the online shopping as well. Online shopping is the biggest craze in the entire world and the Dubai Authorities think that this is the appropriate time to ensure that the consumer rights are put at the first place.
The policy has already been implemented. However, there are some complications expected from the online stores. The charges of the products may go higher in order to cop up with the extra charges of delivery for the return products. However, the bigger corporate may lose some margin to stay in the business and keep the same thing going. There are new policies like extra bucks for warranties have also started appearing for the online shopping just to bear the cost.
However, in all of these, the right of the consumer rights has been prioritized and that is something very good news for the customers in Dubai who love shopping online.